Privacy.

Privacy Policy

This Privacy Policy outlines how Blackvine Creative ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our services. We are committed to protecting your personal information and your right to privacy, in compliance with applicable laws including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection laws.

Personal Information We Collect

When you use Blackvine Creative, we may collect the following categories of personal information:

  • Contact Information: Such as your name, email address, phone number, and billing information.

  • Business and Client Details: Information provided in the context of business interactions, including client names, project details, user-generated content, and contractual documentation.

  • Usage Data: Information about how you interact with our platform, such as pages visited, time spent, feature usage, clickstream data, and referral information.

  • Preferences: Settings and preferences related to our AI content creation and translation services.

  • Technical Data: IP address, browser type, device identifiers, operating system, and location data derived from IP address.

  • Communications: Any information you provide when you contact us directly, such as support inquiries or feedback.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our site.

Legal Bases for Processing (GDPR Specific)

If you are located in the European Economic Area (EEA), we rely on the following legal bases to process your information:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (e.g., to improve our services, detect fraud)

How We Use Your Information

We use the collected information to:

  • Provide and maintain our services

  • Personalize your experience

  • Process transactions and fulfill contractual obligations

  • Send administrative information such as changes to our terms, conditions, and policies

  • Respond to customer inquiries and offer support

  • Send marketing and promotional communications (you can opt out at any time)

  • Conduct analytics and market research

  • Ensure platform integrity, detect and prevent fraud or misuse

Sharing of Information

We do not sell your personal data. We may share your data with:

  • Service Providers: Trusted vendors who assist us with business operations (e.g., hosting, analytics, email delivery, payment processing)

  • Legal Authorities: If required by law, subpoena, court order, or governmental request

  • Business Transfers: In the event of a merger, sale, or asset transfer

  • With Consent: When you give us explicit permission to share information

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, it will be deleted or anonymized.

Data Storage and Security

We employ robust technical and organizational measures to safeguard your data:

  • End-to-End Encryption

  • Regular Security Audits and Penetration Testing

  • Data Redundancy and Disaster Recovery Systems

  • Role-Based Access Controls and Authentication Protocols

  • Compliance with International Standards (e.g., ISO/IEC 27001)

International Data Transfers

If you are accessing our services from outside the United States, your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Your Rights

Depending on your location, you may have the following rights:

  • Right to Access: Obtain a copy of your personal data

  • Right to Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")

  • Right to Object: Object to processing based on legitimate interests or for direct marketing

  • Right to Restrict Processing: Limit how we use your data

  • Right to Data Portability: Request a portable copy of your data

  • Right to Withdraw Consent: Withdraw any previously given consent

To exercise your rights, contact us at: support@blackvine.media. We may require you to verify your identity.

Children's Privacy

Our services are not directed to individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. Significant changes will be communicated to you directly via email or through our services.

Effective Date: April 24, 2025

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@blackvine.media